Terms & Conditions

Privacy Policy

Information We Collect:

We respect and are committed to protecting your privacy. In order to help us to improve your shopping experience we receive and store any information you enter on our web site or give us in any other way. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.

We DO NOT store credit card information. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

Cookies:

Crest Foodservice Equipment uses “cookies” to improve our customer’s shopping experience. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided.

Information Sharing:

Information about our customers is an important part of our business, and we are NOT in the business of selling it to others.

Information Security:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

SMS Privacy Policy:

This SMS Privacy Policy explains how we collect, use, and safeguard your information when you opt-in to our text messaging programs.

1. Information We Collect

When you opt-in to receive text messages from us regarding your equipment orders, quotes, or service requests, we may collect:

Your mobile phone number
Your name, job title, and business name (e.g., restaurant, bakery, cafeteria)
Details related to your inquiries, such as equipment model numbers, part numbers, or facility addresses
The date, time, and history of your text interactions with our sales and service teams

2. How We Use Your Information

We use your information strictly to facilitate commercial transactions, equipment logistics, and customer support. This includes:

Quotes & Inquiries: Providing rapid pricing, spec sheets, and inventory availability for commercial refrigeration, cooking equipment, or smallwares.
Service & Installation Alerts: Coordinating with restaurant technicians, scheduling installation windows, or dispatching emergency repair updates.

3. Data Sharing and Carrier Compliance

No Marketing Sharing: Your mobile phone number and opt-in consent data will never be shared, sold, rented, or leased with third-party manufacturers, competing dealerships, or any other affiliates for marketing or promotional purposes.
Logistics & Service Partners: We may share your data with trusted logistics partners (such as local certified installation technicians) solely to execute the delivery, installation, or repair of your equipment.
Legal Compliance: We will disclose information only when required by law or to protect the safety and security of our business operations.

4. Opt-Out and Help Instructions

To Stop Messages: You can cancel our SMS service at any time. Text STOP to our number. We will send a final confirmation message, and you will no longer receive text updates unless you opt back in.
To Get Help: If you have questions about your messages, reply HELP or contact your dedicated account manager. Message and data rates may apply.

5. Security of Commercial Data

We implement commercial-grade digital and physical security measures to protect your operational and contact data. Access to your information is restricted to authorized personnel who manage your business account, logistics, or equipment servicing.

6. Contact Us

For questions regarding this policy or your equipment notifications, contact our headquarters at:

Email: info@cresteq.com
Phone: 800-551-0556
Address: 605 Jack Rabbit Rd., Virginia Beach, VA 23451

Design By