Terms & Conditions

    Privacy Policy

  • Information We Collect:

    We respect and are committed to protecting your privacy. In order to help us to improve your shopping experience we receive and store any information you enter on our web site or give us in any other way. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.

    We DO NOT store credit card information. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

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  • Cookies:

    Crest Foodservice Equipment uses “cookies” to improve our customer’s shopping experience. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided.

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  • Information Sharing:

    Information about our customers is an important part of our business, and we are NOT in the business of selling it to others.

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  • Information Security:

    Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

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  • Return Policy:

  • All return requests are subject to approval by Crest Foodservice Equipment. No returns will be accepted or credited without prior authorization from Crest Foodservice Equipment.

    All return requests must be made within 15 days of delivery.

    To verify you are eligible to make a return, please contact Customer Service at: 1-800-551-0556. Unauthorized returns will not be issued credit and will be returned to the shipper. Shipping/freight charges may be assessed at our discretion.

    We will explain your options and issue a Return Authorization (RA) number if eligible. Returns will not be processed without a valid RA number from our Customer Service Department.

    Approved returns must be received in unused condition and be in original packaging. Customer is responsible for return shipping costs.

    We cannot accept returns for any used merchandise; no exceptions.

    Returns resulting from customer order error will be charged a minimum 25% restocking fee and freight charges both ways.

    All fees will be deducted before a credit or refund is issued. No credits will be processed for a return until we have confirmation that the item has been received and is in unused and new, sellable condition. Credits will be issued within 45 days after receipt of the returned merchandise.

    Special order, custom items and cut-to-order items cannot be returned..

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  • Shipping Policy

  • Crest Shipping Policy:

    In-Store Minimum on Purchases for Delivery

    Orders under $250 will not be delivered, and can be picked up at either one of our retail locations.

    Freight and delivery charges are additional and will be quoted at time of order. Crest’s experienced delivery staff can unload, uncrate, inspect, assemble, set in place and haul off packing material to suit your schedule. Or choose money saving “tailgate” delivery –it’s up to you. PLEASE INSPECT ALL ORDERS PRIOR TO SIGNING THE DELIVERY TICKET AND NOTE ANY DAMAGE OR SHORTAGES ON THE TICKET WHEN YOU SIGN.

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  • Special Orders:

    We stock most merchandise in shown on our website and in our catalog. Many additional items are available on special order. Special orders require a 50% deposit with balance due on delivery. Occasionally items are out of stock due to unusual demand or slow delivery from factories. Back orders will be noted on the invoice and shipped when received unless notified otherwise by the customer.

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  • Shipping Charges:

    The shipping charge is calculated within our system based on the dimensions, weight, freight class and by zip code. Our freight calculator communicates with multiple freight carriers to determine the lowest rates available to your location including our volume discount.

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  • Free Freight:

    Crestfoodservice.com offers free freight on a select set of items, as indicated on each product. This offer applies only to the 48 continental states and includes basic delivery charges. Expedited shipping or shipping to Alaska, Hawaii or areas outside of the US will not qualify for the free shipping promotion and will incur additional charges.

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  • Free Local Truck Delivery:

    Crestfoodservice.com offers free local truck delivery on in stock merchandise, as indicated on each product. This offer applies only to the towns and villages of Outer Banks North Carolina, Virginia Beach, Tidewater, Peninsula, Williamsburg and Richmond Virginia. The program includes basic tailgate, one man delivery charges on warehouse stock items on Crest Trucks.


    Area Delivery Day Order Cutoff
    VA Beach & Tidewater TUESDAY Monday 12 Noon
    Peninsula & Williamsburg WEDNESDAY Tuesday 12 Noon
    Richmond & OBX THURSDAY Wednesday 12 Noon

    Expedited Crest truck delivery or shipping to Alaska, Hawaii or areas outside of the designated target territories will not qualify for the free local delivery promotion and will incur additional charges. Deliveries that require more than a “one man” delivery will not qualify for the free local delivery promotion.

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  • Tailgate Delivery:

    All standard shipments are curbside delivery only, unless otherwise specified. This means that the delivery driver will only drive the equipment to the property nearest the entrance. If you do not have a "semi-truck high" receiving dock, or own a forklift, you must request “Un-Crate Set in Place” delivery service at the time of purchase.

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  • Un-Crate Set in Place Delivery Policies:

    Un-Crate Set in Place delivery is an advanced service we offer to make the installation and startup process of your merchandise more convenient for you. For one price our delivery team will unload your equipment, deliver it inside your building, and then place your merchandise at the location of your choice, perform minor assembly, then remove any trash before we go.

    • Performing minor assembly (i.e. attaching casters).
    • Removing all trash associated with delivering the unit.

    Costs are dependent upon the weight of the merchandise as well as additional charges and fees that may apply. The liftgate charge will be inclusive in the Un-Crate Set in Place delivery cost. Un-Crate Set in Place delivery costs are additional to the Standard delivery charges on an order, unless the order is shipped free freight.

    At least 24 hours before the scheduled delivery, an agent will contact you directly to discuss any particulars, ensuring all your needs are met before arriving on the premises.

    Your responsibilities include the following:

    • Please plan to be present at the appointed time to receive your delivery. Fees will be incurred if you are not present to receive the delivery.
    • Please stay within the 20 minute allotment. If you know ahead of time that you will require more than this, please let our staff know when we call you in advance.
    • Heavy items may require more than two delivery personnel. This will be discussed in advance if necessary.
    • Delivery up or down more than two standard flights of stairs will incur an additional charge. A standard flight of stairs consists of twelve steps.
    • Doorways and hallways must be measured ahead of time to be sure equipment will fit properly.
    • Be sure to have a space cleared and ready for the equipment to be placed when the delivery arrives. The delivery personnel are not required to remove or haul away old equipment unless otherwise specified.

    In the event that your equipment delivery requires more time and effort, additional charges and fees may apply. Call customer service at 1-800-551-0556 for more information.

    If you require a little extra time, labor or assistance from our delivery professionals, browse our add-on services below. Charges may apply for additional services, and fees will be incurred for missed appointments or refusals.

    • Additional Time: Additional time will incur a fee of $24.00 for every 15 minute increment.
    • Additional Labor: Additional labor will incur a fee of $36.00 per hour per man, subject to a $60.00 minimum charge.
    • Assembly: Light assembly is inclusive if it can be completed within the given 20 minutes. If not, there is an additional $24.00 charged for every 15 minute increment past the initial 20 minutes. Light assembly may involve leveling equipment or installing casters. This typically does not include plugging items into an electrical outlet.
    • Inspection: Inspection will incur a fee of $7.00 per piece, subject to a $14.00 minimum. Our service professionals will inspect the merchandise ahead of time by uncrating it, checking for flaws and dents, and communicating to the customer if the item is unfit for delivery.
    • Stair Carry: Carrying an item up the stairs is inclusive when no more than two flights of 12 stairs each is involved. There is a fee of $18.00 per flight after first two flights of stairs.
    • Long Carry: Should the merchandise need to be carried down a long hallway or for a long distance, a fee of $75.00 will be charged, after the first 150 feet.
    • Finishing: Our service professionals will conduct a finishing inspection ahead of time at the customer’s request. This includes light exterior cleaning, blemish inspection, and sticker removal on the merchandise. The merchandise arrives ready for use. The fee is $15.00 per piece, subject to a $30.00 minimum.
    • Wait Time: A fee of $24.00 per 15 minute increment will be incurred if the delivery driver needs to wait on the customer.
    • Customer Pick Up: A fee of $24.00 (flat rate charge) will be incurred if the customer chooses to personally pick up the merchandise.
    • Attempt: If the customer is not present at time of delivery, the fee is $75.00.
    • Refusal: If the customer refuses the shipment at the residence, the fee is $75.00. If the customer refuses prior to delivery, the charge is reduced to a $24.00 administrative fee.
    • Definite Delivery: If the customer requires delivery on a specific day (within provider’s scheduled delivery day), there will be a $75.00 additional charge. For a time specific delivery, the charge is $150.00. For a day or time specific delivery that is not within the provider’s scheduled delivery day, the fee is $1.30 per round trip mile.
    • Reimbursable Expenses: Reimbursable expenses will be charged at cost (ferries, bridges, tolls where applicable).
    • Storage: There is a fee of $1.00 per square foot, after 14 days.
    • Haul Away: Should the merchandise need to be removed, an additional charge will be incurred.

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  • Receiving Instructions:

    For receipt of freight shipments, you, the customer, are responsible to follow these specific instructions before you, or the person that receives the freight shipment, signs the Receipt of Delivery or the Bill of Lading from the freight carrier driver. We will not be responsible for orders that are not fully inspected per our instructions.

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  • Tailgate Delivery:

    Tailgate delivery, also known as curbside or “non-liftgate” delivery, involves the delivery driver pulling the truck to the curb of your business. You will be responsible for removing the merchandise from the truck yourself. The driver is not expected to remove the item from the truck or to bring the item inside. If you do not have a loading dock, or the item is excessively heavy, we do not recommend moving the item without assistance. It is recommended that you consider beforehand whether or not you will require liftgate service.

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  • Liftgate Delivery:

    If you have paid for the additional service of liftgate delivery, then the driver is required to lower the item to the ground for you. The driver is not required to remove the item from the truck or bring the item inside. If the truck has no liftgate, please contact us immediately for further instructions. If you have not paid for the additional service of liftgate delivery, you will be responsible to remove the item from the truck yourself.

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  • Shortages:

    The first step should be to inspect all packages to insure you have received the exact quantity of items that you ordered. If there are any shortages, you are responsible to note any shortages on the Bill of Lading while the freight carrier driver is physically present.

    You are responsible to inspect all of the packages and the equipment/products inside of the packaging at the time of delivery. As the recipient, you may spend as much time as necessary to uncrate or remove packaging, to ensure the product is in acceptable condition. If you decide to wait to inspect the packaging or unpack any of the items in the shipment after the driver has left, you will be responsible for any damages that are either in plain sight on the outside of the packaging, or if there are concealed damages that are not obvious until you unpack the items.

    After unpacking, carefully inspect the items. Check all panels for dents and dings, paying extra attention to corners. Check any exposed pipes, tubes and coils closely for possible damage. Check to make sure all glass is intact. If you find any significant damage or missing parts, call the Customer Service Department immediately at 1-800-551-0556.

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  • Damage Policy:

    If any of your order is damaged, note the damage on the delivery receipt/bill of lading while the driver is there. You must be as specific as possible when noting damage. This is crucial in distinguishing if the damage is on the outside of the packaging or if it is on the actual item that you have unpacked in front of the driver. Always take photos of any damage that has occurred to be prepared for an inspection from the freight carrier. Do not throw away any of the original inner or outer packaging.

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  • Damage Policy:

    In the case of damage to the item and not the outside packaging, this is considered concealed damage. If the driver has already left your delivery location, the freight carrier has no evidence that the item was harmed while in their possession. If any damage is discovered, you must keep the original outer packaging as well as inner packaging. Then, request inspection immediately from the freight carrier plus make a written request to the freight carrier. This must be reported immediately.

    If you sign your name on the freight bill without noting any damages, then you are stating that you have received your order/shipment in acceptable condition. Once this has occurred, there is no possibility of filing a freight claim, and there will be no reimbursement of freight charges, order costs or any other charges incurred by you from Crestfoodservice.com. Once you have signed the Bill of Lading that your shipment arrived in acceptable condition, the item(s) belong to you.

    You must contact our Customer Service Department at 1-800-551-0556 immediately, while the freight carrier driver is present to report any form of damages. They will instruct you on how to proceed with reporting the damages. If there is a possibility of minor repairs or "cosmetic" damages, Customer Service may be able to assist with ordering replacement parts or panels if applicable. Please have your order number available so that we can assist you as quickly as possible.

    Please contact Customer Service at 1-800-551-0556 by the end of the next business day to report a refusal, so that we may promptly submit a replacement order for you.

    Refused Shipments & Unauthorized Returns

    You will be responsible for full freight charges and applicable fees going both ways and a minimum 30% re-stocking fee for shipments that are refused for any reason other than the shipment was damaged in transit (not applicable to items damaged in storage) or if the shipping error was made by Crest Foodservice Equipment.

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  • Redelivery/Storage Fees:

    •If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply.

    • If the carrier attempts delivery with no acknowledgement from the recipient, the goods will be reconsigned to a new address or returned to the manufacturer. Return shipping charges will be your responsibility and will need to be paid in full before redelivery is attempted.

    • In the event you have the freight carrier store your order for any amount of time other than the standard transit time, then the freight carrier reserves the right to bill you storage fees directly. If the freight carrier bills these fees to Crest Foodservice Equipment, we reserve the right to bill those charges back to you.You will also be responsible for damages that may happen during storage. Should you decide to keep any order that is damaged during storage, our Damage Policy will be followed. Should you decide to refuse any order damaged during storage, our Refused Shipments Policy will be followed.

    • Please contact Customer Service at 1-800-551-0556 in the event of redelivery or consignment.

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  • Cancelled Orders:

    If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking and repair fees.

    • Custom & Special Orders: If you have placed an order for a custom or special order item, it may be cancelled only before it enters the production period at the manufacturer. After the custom or special order has entered the production period, you will be responsible for the shipping costs and order amount, and you will not be entitled to any refunds, credits or exchanges.

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  • Leasing

  • What is an equipment lease?

    A lease is an agreement between you (the lessee) and them (the lessor) to pay a monthly payment for an agreed-upon length of time (term).

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  • Why do I want to lease equipment?

    A lease allows you to secure the equipment you need quickly and without a large down payment. Leasing is appropriate for both new and established businesses, and those that are financially strong or financially challenged. Leasing allows you to preserve capital so it can be invested in more profitable areas, such as personnel, marketing, expansion, inventory, or future business acquisition. Alternatively, you can preserve your cash for unknown emergencies.

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  • Why is leasing so popular?

    Financing and leasing allow your money to work harder because they assist in managing change and cash flow. You pay for your equipment as it performs its job. Your payments balance your revenues to your expenses.

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  • Can I select my own equipment and vendor?

    Yes, you select the equipment and dealer, ensuring your specific needs are met and the best price secured.

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  • How do I get the best price on the equipment I've selected?

    You do all the negotiating; thus, you have complete control over the pricing you receive. Then, on your company's behalf, the lessor purchases the equipment that you've selected at the agreed-upon price.

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  • What if I need equipment from multiple vendors / suppliers on my lease?

    You can have multiple dealers on one lease.

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  • What kind of credit is required to obtain an equipment lease?

    Like most lessors, we generally require first and last payment. If there are credit concerns we may also require a personal or corporate guaranty, security deposit or some form of collateral.

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  • How do I pay?

    Depending on your needs, the lessor will generate an invoice monthly. Today, many corporations prefer to have the payment set up to automatically debit their bank account.

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  • What about tax benefits?

    Payments under properly structured leases (FASB qualified) may be 100% tax deductible. Moreover, deductions are taken from pre-tax earnings, not after-tax profits. In all instances, we recommend that you consult with your accountant or tax advisor for advice on how to expense your lease.

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  • Who is responsible for sales and use taxes?

    Your company is responsible for any and all sales and use taxes. The lessor will collect and remit these to the appropriate taxing authority.

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  • Does leasing preserve my bank line of credit?

    Yes, your bank line of credit is unaffected, because financing or leasing with the lessor complements your bank operating line as an additional source of funds.

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  • Who is responsible for insuring leased equipment?

    This is the lessee's responsibility. You will be asked by the lessor to provide proof of insurance coverage. Generally this is accomplished simply by asking your insurance provider to list the lessor as an additional insured and loss payee.

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  • What if I want to change, upgrade or add on equipment before the end of the lease?

    Yes, this can be done. The lessor can assist you in reviewing options related to a new lease schedule.

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  • Are "soft" costs, like training, installation, etc., included in a lease agreement?

    Yes, we can provide 100% financing, including many of the "soft costs" associated with your equipment "systems." This is a critical service provided by the lessor.

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  • Who provides warranty service and ongoing maintenance?

    The vendor (or original supplier of the equipment) will provide all warranty service. The warranty is handled exactly as it would be if you paid the vendor directly for the equipment. Once the warranty has expired, you can hire whomever you wish for ongoing maintenance and repairs.

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  • Does all the equipment have to be new?

    No, the lessor provides lease financing for both new and used equipment with some limitations.

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  • Covid Policy:

  • Crest is open to serve the needs of our customers.

    We have many of the items you need to continue your operations during this difficult time: Disposables, cleaning supplies, carry out items. We also have a large inventory of small and large equipment and supplies.

    Our three branches are operating; Showrooms are open for browsing. We are asking customers to adhere to safe social distancing guidelines, staying at least 6 feet away from other persons, and wearing a mask.

    Delivery is available; ask for details

    Please use these numbers:

    Norfolk, 757-623-8900 Virginia Beach, 757-425-8883 Richmond, 804-266-9200

    For accounting questions, accounting@cresteq.com 757-623-8900

    For service issues, 757-623-8900

    For Foodservice Solutions Design Consultants (design), fsdesignconsultants.com  757- 425-0055

    Our website, crestfoodservice.com is available, and our current resource guide and disposables guide are available on it. If you are an e-commerce customer, our ecommerce site is available 24/7 for you to place or check on orders, check stock, and view your past orders and invoices.

    Our sales staff is available onsite or by phone/email to advise you on your upcoming needs as well as ongoing projects.

    We have taken steps to ensure the safety of our staff and guests. When you visit, you’ll see signage relating to social distancing, hand washing and sanitary best practices. We believe these steps will also safeguard you--our customers.

    We at Crest are committed to supporting the food service community. We are all in this together. Stay safe!

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