FAQs

Need Quick Answers? These frequently asked questions and answers should help!

  • Monday – Friday, 8:00am – 5:00pm EST.

  • Toll Free: 800-551-0556
    Virginia Beach: 757-425-8883
    Norfolk: 757-623-8900
    Richmond: 804-266-9200
    Correctional Sales: 866-623-8954
    Design: 757-425-0055
    Service: 757-995-1577 or email service@cresteq.com
    Accounting: email accounting@cresteq.com

  • Purchases of in-stock products can be returned in good, unused condition within 30 days of purchase with authorization. Returns of special-order items will be determined by management. Custom items are non-refundable. Please contact your salesperson about return inquiries.

  • All shipping costs are determined at time of order.

  • We have a full team of warehouse staff and delivery drivers who can safely deliver equipment within our delivery area. Please inquire from your sales rep about our delivery area. We offer set-in-place, tailgate, and disposal of large equipment. Please call 1-800-551-0556 for more information.

    We have a free delivery program in the local area that has a $50 minimum, must be able to be handled by one person, and is unscheduled. Please check with your salesperson for your local delivery date(s).

  • We seldomly purchase used equipment on a case-by-case basis, but it is not a main component of our business.

    We have a limited amount of used equipment available to purchase. The majority of our used equipment as well as any scratch and dent pieces reside in our Norfolk warehouse.

  • You can purchase smallwares, disposables, and some light equipment on our e-commerce platform which is found at http://www.crestkitchensolutions.com/

    All large equipment and custom items will need to be quoted by a salesperson by calling 800-551-0556.

  • Crest Foodservice is not a lender but has partnered with leading finance companies in the marketplace to provide you competitive rates across a broad spectrum of financial needs.

  • Foodservice Solutions Design Consultants is a division of Crest Foodservice. Talk to the experts at FSDC. We provide designs and solutions that meet your food service facility’s unique needs. Utilizing AutoCAD®, Revit®, and 3D visualization technology, we bring your vision of a new and improved restaurant to life. More information is available at their website: https://fsdesignconsultants.com/ or by calling 757-425-0055.

Call us today to discuss your project. 757-425-8883